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100% Australian Designed. Get'em with our 60 Day Risk-Free Guarantee for all multipacks.

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100% Australian Designed. Get'em with our 60 Day Risk-Free Guarantee for all multipacks.

go to Size Chart

Get accurate measurements, we recommend you re-check your size with every purchase..

For most of our styles, the most important measurement is your hip size to get the right fit. It is also useful to check your waist measurement for certain styles. Please take a look at the product description for a guide.

If you're in between sizes, we suggest sizing up (e.g. from a size 10 to 12) for ultimate comfort.

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1. Place Your Feet Together

Having your feet apart can give a measurement that is actually larger than your hip area.

2. Waist

Your natural waist measurement should be taken at the narrowest part of your torso. This is where your body curves in and is often at or above your belly button.

3. Hip

Your hip measurements should be taken at the fullest part of your hips.

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Risk-Free Guarantees

60 Day Risk Free Guarantee (on any multipack)

For first time customers, under the 60 Day Risk Free Guarantee, we'll give you an exchange for a different size (subject to availability), on your first pair (one pair) of undies that you've tried on. And by the way, you don't need to send that one back. The 60 Day Risk Free Guarantee only applies to one pair (from any multipack) of undies within 60 days of receipt.

When you get your multipack of undies we recommend washing and wearing just one pair to make sure they are right for you. That way if it doesn’t fit, the rest of your order (unopened pairs) will be eligible for an exchange (subject to availability), or a full refund.

Here's an example... Let us break it down for ya - when you get your 4-pack of undies, we recommend you try one pair on to make sure they are right for you. If that pair doesn't fit nicely, keep that one, and contact us, to return the 3 unopened pairs. Then we'll send you out a 4-pack exchange of the new size!

 

 

30 Days Refunds & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your receipt of product(s), we don't offer refunds or exchanges.

To be eligible for refunds or exchanges, the product(s) must be unopened, unwashed, unused and in the same condition that you received it. Each new pair of undies are individually packed and sealed for safe hygiene and sanitary reasons. So you must return the product(s) in the original unopened packaging.

Sale Products - No refunds/exchanges will be accepted on product(s) marked as "final sale" or "factory seconds", except for our 60 Day Risk Free Guarantee (as described above) or Faulty Items (as described below).


Size Exchanges

Our undies are made true to size, so we recommend you follow our size chart for the best fit.

We will exchange unopened, unwashed, unused undies for a different size in the same style/colour only (subject to availability).

 

Change of Mind

If you change your mind, you can return product(s) within 30 days after receiving your order provided the following conditions are satisfied:

  1. Proof of purchase must be provided;
  2. Photographs (front and back) of each of the products (packaging) you wish to return; and
  3. The product must be unopened, unwashed, unworn or unused in the same new condition you received them. The packaging must not have been opened, tampered with, damaged or altered in any way by you.

We do not accept the return of product(s) under our change-of-mind policy that are Sale, Clearance, Factory Seconds or marked as Final Sale including products in our 'We Made Heaps' category.

For change-of-mind returns we will choose whether you are given a refund, online store credit or an exchange for the same item or for an alternate item (which we consider to be of equivalent type or value).

 

Faulty Product

We work extremely hard to ensure that all products are of the highest quality. If for any reason you find a fault please reach out, we are here to help.

We offer exchanges, refunds or credits on faulty or wrongly described product(s) up to 30 days since your receipt. This excludes product(s) marked as factory seconds at point of sale.

 

Cost of Returns

Subject to the conditions in the 60 Day Risk Free Guarantee, cost of returns shall be paid by us. First you will need to contact us to arrange return shipping. If you do not use our postal service we shall not be responsible for lost or missing parcels.

 

How To Complete Refunds & Exchanges

To take advantage of our Refunds policy, please complete and return this form to wecare [@] au.peecheecheex [dot] com FIRST. Don't have a printer? No worries, just download the form, type your details in the fields provided, save it and then email the completed file to us.

Upon receipt of your email, our team will contact you to confirm the details.

 

How To Pack and Send Returns

We recommend using the reusable satchel/mailer bag you received your product(s) in, which is both compostable and biodegradable. Please do not write on, label, tape or affix any other packing material on the Product(s) packaging.

We recommended you use a tracked postage service when returning product(s) because we shall not be responsible for lost or missing parcels. Please keep a copy of your return delivery Tracking Number from your relevant delivery service (Australia Post).

 

How Long Will A Refund Take To Process?

Please allow time for your return delivery to reach us. This may depend on your location. Refunds requests are reviewed within 48-72 hours of receiving your item. We will notify you once we’ve received and inspected your return, and let you know the status of your refund request. Depending on your payment option, please allow 2 to 4 weeks for refunds to be processed.


 

Please read more about Returning products to us in our Terms of Sale here.