FAQ
GENERAL PRODUCT QUESTIONS
How do [pee chee cheex] period undies work?
They're a total game changer!
First things first, they're machine-washable and reusable, so you can kiss those single-use disposable panty liners, tampons, and pads goodbye. Not only are they designed to protect you, but it's also designed to protect the planet.
[pee chee cheex] undies come in a range of absorbencies, from regular to super heavy, so you'll be covered no matter what stage of the cycle you're in. And they've got innovative built-in technology that includes a 2-in-1moisture-wicking top and bottom layer, a super absorbent core, and quad barriers engineered to protect against leaks. That means you can wear them with confidence, knowing that they've got you covered.
Speaking of coverage, [pee chee cheex] period undies are rigorously tested to make sure they really work. And they're made with high-quality fabrics like Lenzing Modal, which is breathable, unfavourable for bacterial growth, and moisture-managing. Plus, it feels silky smooth and gentle on your skin, which is always a plus.
One of the best things about [pee chee cheex] period undies is the super absorbent core, WITHOUT adding harsh chemicals to treat fabrics. We take advantage of the natural benefits of bamboo. It draws your flow away from your skin and locks it away with quad barriers that protect against leaks. We've even added extra protection in those common leakage points between the legs, so you don't have to worry about a thing. Give 'em a go and see how much better you feel!
Is it hygienic wearing [pee chee cheex] undies?
You betcha! [pee chee cheex] period and pee-absorbing underwear is designed to keep you feeling fresh and dry for longer. They're ultra-absorbent, moisture-wicking, and even have natural odor-control features. Just before and right at the end of your cycle, it's recommended that you change your undies at least once a day, just like regular undies, to maintain optimal freshness. Remember, when it feels a bit damp? It's time to change into a fresh pair. Don't let discomfort get in the way of your day!
Please note: If you start to notice a funky odor, like an unusually fishy smell, something may be up down there. It's best to get your doctor to check it out to get a proper diagnosis and treatment.
Is [pee chee cheex] period undies fragrance free?
Absolutely! [pee chee cheex] is perfume and fragrance-free. Unlike disposable pads and tampons, our undies don't need any added fragrances. Some other feminine hygiene products are marketed as having a fragrance, but it's not necessary and can actually be risky in the sensitive vaginal area where skin is highly absorptive. So you can rest assured, [pee chee cheex] products are perfume and fragrance-free for peace of mind.
Do [pee chee cheex] period undies smell?
They don't smell, as long as you follow the care and washing instructions.
If you notice a damp smell or odour, it could be that your undies weren't dried well enough or if you use fabric softener (a no-go) it's trapping blood inside. Check out our FAQ on "How long shall I allow to hang dry [pee chee cheex]?" for tips on drying your undies. We've got an *Eco-Friendly Pro Tip to restore them fresh below.
Don't lie them flat, it takes way too long to dry. Hang them up and let them air out, preferably with a good breeze. Be sure they're completely dry before putting them away. Otherwise, this could lead to a mouldy smell or mustiness.
And remember, always store your undies dry and away from moisture.
*Eco-Friendly Pro Tip: One of nature's best and most inexpensive non-toxic cleaners is distilled white vinegar. Not only does it get rid of odors, but it also works wonders as a natural fabric softener. To use, simply add half a cup to your washer's fabric softener dispenser, to a fabric softener ball, or directly to the final rinse cycle. You'll be amazed at how soft and fresh your [pee chee cheex] feel after washing.
Can I wear [pee chee cheex] if I'm allergic to latex?
If you're allergic to latex, no worries! You can wear [pee chee cheex] period-absorbing undies because all the materials that come in contact with your skin are latex-free. We use a small amount of spandex or elastane for a comfy stretch. Plus, we've also carefully selected Lenzing Modal as the layer closest to your skin. We use 2 layers of modal in one fabric body for extra durability, breathability, and comfort. Modal is silky soft and made from sustainably sourced natural beech tree wood pulp, so it shouldn't irritate even sensitive skin.
What about Toxic Shock Syndrome?
[pee chee cheex] period and pee absorbing undies are here to save the day and keep you safe from the terrifying risks of toxic shock syndrome (TSS) associated with tampon use. We understand the worry that comes with using tampons - not recognising the symptoms of TSS, concern about leaving tampons in for too long, and the potential impact on vaginal health. It's time to say goodbye to all these worries and make the switch to [pee chee cheex] undies, the safer alternative that helps you feel, more comfortable during that uncomfortable time of the month. Don't put your health and well-being at risk any longer, try [pee chee cheex] undies today and experience a better, healthier period.
How much flow can [pee chee cheex] absorb?
Our [pee chee cheex] period undies come in different levels of absorbency, from Regular-Heavy, which can handle up to 8 regular tampons worth of flow, to Super-Heavy, which can take care of up to 12 regular tampons worth of flow. So, you're sorted for every day of your cycle, no matter how heavy or light your flow is. To make sure you get the most out of your [pee chee cheex] undies, we recommend trying them out at home first so you can see how they work. Once they start feeling damp, it's time to change into a fresh pair. If you're new to [pee chee cheex], we recommend grabbing a pack of 7 undies so you're always sorted during your cycle. Who wants to do extra laundry during that time, right? Plus, we've got Switch & Save multipacks (with our 60 Day Risk-Free Guarantee) that let you build up your [pee chee cheex] collection and save some 'moolah' over the lifetime of your periods. So go ahead, get them and experience how much easier and comfier your period can be with [pee chee cheex]!
Can [pee chee cheex] handle light bladder leaks?
Absolutely! [pee chee cheex] undies are a fantastic option for women experiencing light to moderate bladder leaks or light incontinence, as well as spotting and minor bladder weakness (hello pregnant and older women!). The patented design provides a breathable, odour-control, leak-proof super absorbent gusset to keep you feeling dry and fresh.
In addition, our gusset is lined in black to prevent any visible stains, giving you peace of mind throughout the day. You might even love [pee chee cheex] undies so much that you decide to wear them every day! So go ahead, get them now (with our 60 Day Risk-Free Guarantee), and experience the comfort and confidence that comes with wearing [pee chee cheex].
Where is the super absorbent gusset positioned?
Wanna know what makes [pee chee cheex] period undies different? Our undies come with a super absorbent gusset that's designed to keep you protected while feeling thin and comfy around your legs. Unlike pads that move around and shift out of place, the patented Aussie design stays in place no matter what you do. The super absorbent core is placed between your legs and covers your vulva, giving you full coverage and leak protection. We've even extended the protective base barrier all the way up to the rear waistband elastic so you can sleep like a baby worry-free. Our super absorbent core has a bigger surface area covering higher and wider up the front and rear, making them way more comfortable. And don't worry about any adhesives in that sensitive area; we got you covered. The patented technology locks away your flow with quad barriers to protect against leaks at the sides and the base, giving you maximum protection against unwanted stains. So why wait? Get them (with our 60 Day Risk-Free Guarantee) and see how much easier and more confident your period can be!
How do [pee chee cheex] undies handle blood clots?
When it comes to blood clots, [pee chee cheex] period undies work similar to a pad. While they can't absorb the blood clot itself, they will soak up the moisture around it, keeping you dry and comfortable. You won't have to worry about feeling damp or uncomfortable. However, it's important to note that for postpartum use, we recommend changing more frequently a few days after giving birth, because your discharge may include blood, clots, and lochia, which can affect the effectiveness of the gusset. But once you're past those first few days, [pee chee cheex] undies have got you covered for longer periods!
Will my period flow stain my undies?
We get it, the last thing you want to worry about is stains on your undies. While not completely stain-proof, our underwear is made with largely stain-resistant materials in the super absorbent gusset and is lined in black to prevent any visible stains. We pride ourselves on not using any added chemical treatments to make the fabric stain-proof or resistant. To ensure your [pee chee cheex] undies stay fresh and clean, simply follow our easy care and washing instructions on the product page. Let us take care of the flows, so you can take care of everything else.
What are [pee chee cheex] undies made from?
We pride ourselves on using high quality fabrics that not only care for your period and pee leaks, but also for the planet.
First things first, we steer clear of adhesives. Instead we use specific sewing techniques to secure our quad barriers together for maximum wash and wear durability. We also never intentionally add chemical treatments to manage moisture, bacteria, and odour control. Instead, we use high-quality bamboo inside our undies to take advantage of the natural benefits. Plus, luxurious cotton, another natural fibre, is blended into our super absorbent core for added absorbency, softness, and durability.
To add even more comfort, we use premium Lenzing Modal and spandex, with two layers of modal in one fabric body for extra durability, breathability, and comfort. Modal feels silky soft and is made from sustainably sourced natural beech tree wood pulp.
Our trims and elastics are made with nylon, polyester, and spandex for added durability.
Last but not least, our undies feature a hidden thin, soft, and breathable leakproof barrier made from PUL fabric. It's a popular material for waterproofing the outer layers in nappies, training pants, incontinence products, menstrual pads, bibs, and cot sheets. The state of the art laminating technique produces a long-wearing, super durable, and soft fabric.
Get'em with our 60 Day Risk-Free Guarantee. We're confident that you'll love [pee chee cheex] just as much as we do!
SELECT YOUR SIZE AND STYLE
What size shall I buy?
Alrighty, when it comes to getting the right size for your [pee chee cheex] undies, we recommend you first measure your hips. Make sure you measure the fullest part of your hips, including your cheeks. That way you'll get the perfect fit. In addition, we recommend you also check your waist measurement, on our Size Chart. If you're in-between sizes, we suggest sizing up (e.g. from a size 10 to 12) for ultimate comfort. Your [pee chee cheex] undies are made to stretch, so they should feel just right. And hey, remember our 60 Day Risk-Free Guarantee for new customers: if your first pair doesn't fit, we'll send you the right size. Head over to the 60 Day Risk-Free Guarantee details to read all about it!
What absorbency shall I buy?
We know that choosing the right absorbency level for your period undies can be a little confusing, but don't worry. Our undies come in different levels of absorbency, from Regular to Super-Heavy, so you're sorted for every stage of your flow. Regular-Heavy is great for end of cycle days and during spotting. For some with lighter flow, the Regular-Heavy can replace single-use disposables such as regular pads, tampons, liners and menstrual cups. Our Super-Heavy styles can replace all the other period care products and great for heavier days. Check out our product pages to see how much flow each pair can absorb.
If you're looking for a worry-free good night's sleep, we recommend wearing our Super-Heavy styles because they offer maximum protection throughout the night. The super absorbent core extends wider and longer up the back to the elastic, providing extra coverage and peace of mind.
To make sure you get the most out of your [pee chee cheex] undies, we recommend you wear one pair at home first. When they start feeling damp, it's time to change into a fresh pair. And if you're new to [pee chee cheex], get a multipack of 7 undies so you're always sorted with spare pairs during your cycle. Who wants to do extra laundry during that time, right?
Build up your [pee chee cheex] collection and save some 'moolah' over the lifetime of your periods. So, go ahead, get them now (with our 60 Day Risk-Free Guarantee)! Experience how much easier and comfier your period can be with [pee chee cheex].
Why is Switch & Save multipacks (with 60 Day Risk-Free Guarantee) the best buy?
We Know This Might Feel Risky
We get it. Trying something new, especially when it comes to period care. But with [pee chee cheex], you have nothing to worry about.
Here’s why:
With our 60 day Risk-Free Guarantee for all multipacks, you can try [pee chee cheex] with no dramas. No pressure - just Move, Work and Sleep Freely in your [pee chee cheex] undie for 60 days (and nights).
Try just one pair from a multipack, and if you don’t love it, return the unopened undies for a full refund.
See? No pressure at all.
And guess what? We’re adding FREE Shipping and Returns on any multipack too!
So, with nothing to lose, let’s take a look at why [pee chee cheex] multipacks are the smart choice.
Stop Throwing Away Money on Disposables—Choose the Smarter Option
Most of us spend $15 to $20 on disposables, every month—that’s over $200 a year, literally tossed away on single-use products. And that doesn’t even include the cost of replacing stained underwear and towels from leaks.
A [pee chee cheex] multipack is just under $150. So naturally, switching to a multipack pays for itself over and over again.
Not wasting feels good. But being ready for anything your vagina throws at you… that’s the game-changer.
So…One Pair Will NOT Do It
Sure, one pair might get you started, but it’s not enough for your whole period. Imagine running out mid-cycle—scrambling back to disposables? No thanks!
That’s why a multipack gives you freedom and confidence for your entire cycle—whether it’s a light day or a heavy one. Never worry about running out or having to go backwards and resort to disposables – again!
You Can’t Get Simpler
Think about it: with a multipack, you’ll always have a fresh pair ready. No more last-minute panics, no more waiting for that one pair to dry. Just grab, wear, and go.
It’s like slipping into your comfiest undies, but with built-in period protection.
When it’s this easy, can you really imagine going back?
You Don’t Need to Make Trade-offs
Let’s be real: you don’t need to juggle tampons AND pads just to feel safe. [pee chee cheex] multipacks gives you full, comfortable, leak-proof protection. No more juggling multiple items. No more panty liners. Get peace of mind that comes with reliable protection, in one product.
Here’s where it gets even better: by choosing Pee Chee Cheex,
You’re Embracing a Natural Solution
…that doesn’t stick around for centuries like disposables do. When you Switch & Save with multipacks, you’re not just saving money—you’re saving the planet. Each pair is 85% compostable and biodegradable, ensuring that when they’re done, they return to the earth instead of polluting it for generations.
Every small step adds up. Start today - choose one multipack here and join [pee chee cheex] community - making a real difference, one period at a time.
HOW TO USE THEM FOR BEST RESULTS
How long can I wear [pee chee cheex] period undies before I change them?
Everyone's period is different, and every day can feel like a mixed bag. The best thing about [pee chee cheex] is you can wear them for much longer than regular pads. They don't feel like you're carrying a brick in your undies like pads can, which is just plain uncomfortable. The super absorbent core is made of premium natural fabrics, so they don't expand when saturated like pads do. You can wear your [pee chee cheex] undies for as long as your daily flow allows. But, make sure you choose the right style, as some styles are more absorbent than others. We rate our undies by absorbency, with our highest absorbency styles holding up to 10 tampons worth of flow. Feeling a bit damp? It's time to change into a fresh pair, no ifs, no buts.
You might be wondering, "How many pairs do I need?" If you're not sure, play it safe and change them as often as you would a pad. That might be every two hours or every six to eight hours, depending on your flow. Our advice? Start with a 7-pack, so you have spares on hand, and don't have to do extra laundry every night. [pee chee cheex] is here to make your period care changes convenient, easy and as comfy as possible. Trust what they say, you'll never look back!
How do I know if my undies are filling up?
We understand how uncomfortable it can be to worry about leakage during your period. That's why we've designed [pee chee cheex] undies to keep you feeling fresh and dry all day long. Our super absorbent core is engineered to wick, spread, and guide your flow away from the wet zone, towards the front and back of the gusset. Plus, our leakproof quad barriers are so effective that checking the common leakage points, the side seams in between the legs, is less reliable (unless, of course you don't mind a stain or two, ewww!).
So, how do you know when your undies are filling up? The best way to judge is when it starts to feel a bit damp, especially at the front and back part of the gusset. As soon as you feel a bit of dampness, it's time to change into your next pair to stay feeling fresh and dry.
Say goodbye to bulky pads or uncomfortable tampons, [pee chee cheex] is the new way to period. Trust what they say, you won't regret giving them a try.
Do I need to pre-wash my undies?
Yes. You should always give your new [pee cheecheex] undies a quick rinse and machine wash before wearing. Not only does it ensure hygiene, but it also maximizes the performance of your undies. This is because washing them before the first wear helps activate the absorbency and moisture-wicking properties in the gusset, ensuring you get the best out of your undies. So, chuck them in a cold wash, hang 'em dry and you'll be good to go!
Can [pee cheecheex] undies replace my current routine?
If you're sick of irritations, constantly rushing to the toilet, having to shift pads around, and dealing with the hassle of disposable period products that just end up in landfill(eww!), then it's time to switch to [pee cheecheex]! These undies are the ultimate game-changer when it comes to your period routine.
With [pee cheecheex], you can pretty much go all day without worrying about leaks or changing pads.If you have a lighter flow, the Regular-Heavy undies can replace disposable pads, tampons, liners, and even menstrual cups. And if you have a heavier flow, our Super-Heavy styles can replace all other period care products and are great for those heavy days.
Even on your lightest days, it's recommended that you change your [pee cheecheex] undies at least once a day to maintain optimal freshness. But don't worry, changing them is just like changing regular undies.
Check out our product pages to see how much flow each pair can absorb. And remember, switching to [pee cheecheex] means less hassle, less waste, and a more comfortable period.
Should I wear a pad with [pee cheecheex]?
We understand that using [pee cheecheex] may be new to you, so you might be wondering if you still need to wear a pad with them. The short answer is no, you don't need to!
Wearing a pad with them will actually cover the technology inside the gusset, which means your flow won't be able to drop into the core and [pee cheecheex] won't work as intended. Plus, pads are notorious for their side leaks, which means your flow may end up on the sides and edges of your undies.
Let's not forget about the harmful chemicals in their fibers that could cause rashes. And, there's the environmental impact of pads and tampons. They are not planet friendly at all.
With [pee cheecheex], you won't have to worry about any of those issues. They're comfortable, eco-friendly, and more cost-effective in the long run. So, say buh-bye to pads and hello to the new way to period with [pee cheecheex]!
What about wearing [pee cheecheex] during postpartum?
As a new mum, feeling comfy and confident during postpartum is essential. We get it, mate. [pee cheecheex] period and pee absorbing undies provide leak protection that's reliable, whether you're postpartum or your period has returned.
Now, during those first few days after giving birth, you might have some heavy bleeding, blood clots, and lochia. These things can affect how well the gusset works, just like a pad. But don't worry, our undies may not absorb the clot itself, but they'll soak up the moisture around it, keeping you feeling dry and comfortable. However, it's important to note that for postpartum use, we recommend changing more frequently a few days after giving birth. But once you're past those first few days, [pee chee cheex] undies have got you covered for longer periods!
Oh, and it's worth noting that we suggest sizing up for the best fit during postpartum. And, as always, it's smart to check with your doc first before trying any new product, to make sure it's the best option for you.
Can I wear [pee cheecheex] for swimming?
While our undies are designed to keep you fresh and dry during your period, they aren't meant to be used underwater. You might end up feeling soggy and uncomfortable, and nobody wants that! So, we suggest sticking to a regular swimsuit while you're hitting the beach or pool. I know, it's a bummer, but trust us, you don't want to risk compromising the effectiveness of the gusset.
CARING FOR MY [pee chee cheex]
What happens if I accidentally put [pee chee cheex] in the dryer?
No worries, if your period-absorbing [pee chee cheex] accidentally go through the dryer, don't stress! While [pee chee cheex] can take a tumble or two in a dryer without affecting their integrity, we do recommend steering clear of the dryer to prolong their lifespan. The heat from dryers or irons can hurt the elasticity of the underwear. And, you are unable to control the temperature of a dryer once the machine is running, even on a low heat setting.
Hot tip: use a mesh laundry bag to separate them from your other clothes, so you can easily take them out of the wash while putting your other clothes in the dryer. This way, you don't forget about your precious undies.
To keep your [pee chee cheex] in tip-top shape, air dry them in a shady area with a good breeze. This will help to ensure effectiveness and prolong their lifespan.
How to take good care of [pee chee cheex]?
Looking after your [pee chee cheex] undies is a breeze. Once you feel a bit damp, just swap into a fresh pair. Then rinse the worn pair in cold water (until clear) to remove most of the blood, and pop them in a mesh bag to wash.
To keep your [pee chee cheex] undies in tip-top condition, wash them in cold water on a gentle cycle and hang them out to dry. It's that simple! Avoid bleach, fabric softeners, and the dryer to ensure they last as long as your regular undies and work at their best. If you want them to dry faster, flip them inside out with the gusset facing out and hang them up in the shade with a good breeze.
Handy tip: To conserve water, rinse them in a washing bucket while you're having a shower or save a few pairs to wash all at once. Easy as pie, and you'll be doing your part for the planet too!
What's the best temperature to wash [pee chee cheex]?
When it comes to washing your [pee chee cheex] undies, it's best to stick to a cold wash only. That means around 20-30 degrees Celsius, or 60-80 degrees Fahrenheit. If you're washing by hand, just make sure the water feels close to room temperature. Easy-peasy!
Will washing period undies with my other clothes cause any staining?
Before washing, give 'em a quick rinse in cold water until the water runs clear to get rid of most of the blood. After that, chuck 'em in a mesh bag to wash, and you can rest assured your other clothes will come out fine. Washing machines dilute the blood almost immediately, so you don't need to worry about any stains. No dramas at all!
What eco-friendly natural alternative to fabric softeners can I try?
We totally get why you might want to use fabric softener on your [pee chee cheex]. But unfortunately, it's a no-go. Fabric softener can break down the fabrics in the super absorbent core, which helps absorb and keep leaks in. It might provide a short-term gain, but in the long run, it's going to make the underwear less absorbent, less breathable and less moisture-wicking. Softener coating can interfere with the moisture-wicking and absorption properties of your [pee chee cheex] undies. And to make matters worse, many softeners contain toxic chemicals, fragrances (phthalates), preservatives, and colors. No one wants those around their sensitive skin.
But here's the good news. You don't need those chemical softeners to keep your [pee chee cheex] soft and in good condition. You can achieve the same results using completely non-toxic and inexpensive alternatives. One of nature's best and most inexpensive non-toxic cleaners is distilled white vinegar. Not only does it get rid of odours, but it also works wonders as a natural fabric softener.
To use, simply add half a cup to your washer's fabric softener dispenser, to a fabric softener ball, or directly to the final rinse cycle. You'll be amazed at how soft and fresh your [pee chee cheex] feel after washing. Plus, you'll be doing your part for the environment by using a natural alternative. So skip the fabric softener. Your [pee chee cheex] will thank you for it!
How long shall I allow to hang dry [pee chee cheex]?
Well, the drying time can vary depending on the style you have. Our super heavy absorbency style will take a bit longer because it contains more absorbent natural fabric. It's important to keep in mind that drying times can also be affected by the humidity levels and airflow of the space you hang them in. To give you an idea, we recommend allowing a similar time to dry as you would for a bath towel. For best results, make sure you have good airflow or a nice breeze to speed up the drying process. And here's a pro tip for you: flip the undies inside out so the gusset is facing out. This will help them dry more efficiently.
How long can [pee chee cheex] undies last?
Well, the good news is that they're built to last, just like your fave pair of undies. All you need to do is follow our care guide to make sure you're taking good care of them.
So what makes [pee chee cheex] undies built to last?
1) we don't use any adhesives to bond fabric layers together. You know, that common technique used for seam-free styles that also helps with waterproofing, like raincoats and tents. The problem is, undies get washed a lot more frequently than raincoats or tents. The heat, sun, and washing can weaken those adhesive bonds, making them more likely to break.
That's not the case with [pee chee cheex]. We use specific sewing techniques to secure quad barriers together for maximum wash and wear durability. So, you don't have to worry about premature obsoleteness.
2) Many brands use performance fabrics that claim to be anti-bacterial, antimicrobial, odour-fighting, stain-proof, or resistant. But those fabrics have a built-in expiry date. Yup, you heard me right. With each wash, those chemicals wash out into our waterways. It's not only harmful to the environment but also to our sensitive skin, likely causing irritation and itching down there. Yikes!
But [pee chee cheex] is different. We don't intentionally add any chemical treatments. Instead, we use high-quality bamboo inside our undies because it has natural benefits like odour control. The natural benefit of bamboo lasts as long as you follow our easy care and washing instructions on the product page.
So, to sum it up, [pee chee cheex] undies are built to last and protect you better than other products. We don't use any added chemical treatments, and the patented design provides long-lasting superior protection and comfort. No undies protect like [pee chee cheex] undies... or lasts like them.
When they've had a good run, how can I sustainably get rid of them?
We're thrilled that you're considering the sustainable disposal of your [pee chee cheex] undies. Our undies are designed to last long, but when it's time to say goodbye, we've got you covered.
Firstly, give them a good wash so they're spick and span. Then, chop off the trims and elastics, and chuck them in a textile recycling bin. The waterproof, breathable fabric inside the gusset is recyclable too, so don't forget to cut that out and drop it in recycling as well.
Here's the cool part: at least 85% of our undies are biodegradable and compostable because our undies are made from natural fibers, including sustainably sourced beech tree wood pulp, top-quality bamboo, and luxurious cotton. The main undies body and gusset will start to break down into nature in just a few months. So you can dispose of them in an eco-friendly way. How sweet is that?
You can either take them to a local compost or, if you have a home compost setup, feed them to the worms. The planet will be cheering you on! So, instead of clogging up landfills for 500 years like those disposable pads and tampons, you will be helping reduce waste and looking after Mother Earth.
It's a win-win for you and the planet!
PLACING ORDERS & SHIPPING
What is the 60 Day Risk-Free Guarantee?
We are so confident you'll love Pee Chee Cheex undies that as part of our 60 Day Risk-Free Guarantee, we're giving you a 100% refund on your first pair if you don't like them for whatever reason. Read our 60 Day Risk-Free Guarantee for details.
How does the 60 Day Risk-Free Guarantee work if I bought a multi-pack?
For first time customer who bought a multipack of undies, we recommend washing and wearing just one pair to make sure they are right for you. That way if you don't love the pair you tried, the rest of your order (unopened pairs) will be eligible for an exchange (subject to availability), or if requested a refund.
Want an example... Let us break it down for ya - If you order a 7-pack of undies, we recommend you try one pair on to make sure they are right for you. If you don't love that pair, keep that one, and return the 6 unopened pairs and we'll send you out a 7-pack exchange of the new size!
Do you offer free shipping?
Yes, on all our Multipacks to Australia customers. Plus the packaging is 100% biodegradable and compostable... so they can go back into the earth faster.
Where do orders ship from?
Our orders ship from a warehouse in Sydney, Australia.
Do you ship internationally?
Yes! - However, we cannot provide free shipping on all International Orders. At the checkout page we will advise you of the pricing and estimated delivery times.
Are taxes, duties, etc. covered for International customers?
International orders may be subject to import duties/taxes or even inspections by the local customs office. We do NOT set the import tax limits or apply them in any way. Each country shall be subject to different regulations that are unique to that country. That's why we cannot calculate these taxes for you. Please make sure you consider all costs before placing an order.
I made a mistake in my order, how can I change it once it's confirmed?
No worries, we understand that mistakes happen and we're here to help you fix them. We know how important it is to get your undies just right, so we'll do our best to make any changes you need. We're always working hard to process your order and get your undies to you ASAP. So we can't always guarantee we can change your order once it's confirmed. But don't worry, just shoot us an email at wecare [@] peechee cheex [dot] com and we'll see what we can do before your order gets processed.
When can I expect to receive my order?
Orders are processed on business days and are normally on their way to you within 1-2 business days. Estimated delivery times start when the product is shipped. Please read more about our Shipping Policy here.
Where can I track my order?
You can track your order by clicking on the tracking link in your order confirmation email.
Is your packaging sustainable?
Yep, our packaging is as green as the Aussie bush, mate! We care about the environment, and we know you do too. That's why we wrap your undies in recyclable kraft paper, not plastic. And get this, our mailer bag is made from plants, not plastic, so it's 100% biodegradable and compostable. When you're done with the mailer bag, chuck it in the compost bin, and let it decompose.
Here's the best part? The mailer bag is designed to be reusable, so you can use it again the next time you need to send something.
Feel good about doing your bit for the planet!